I. Legal Notice
Copyright © 2026 Cryomatic, LLC dba Cryogenic Systems & Parts. All rights reserved. The Cryomatic® name, logo, and related marks are trademarks of Cryomatic, LLC dba Cryogenic Systems & Parts. All other trademarks referenced herein are the property of their respective owners.
The information provided on this website, including any linked or referenced content, is provided for general informational purposes only. While we strive for accuracy, Cryogenic Systems & Parts makes no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, or suitability of the information on this site.
We reserve the right to modify, update, or remove website content at any time without prior notice. Decisions made based on information found on this site are the sole responsibility of the visitor. Cryogenic Systems & Parts shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of, or inability to use, information obtained from this website.
II. Privacy Policy
Scope
This Privacy Policy describes how Cryogenic Systems & Parts collects, uses, and protects personally identifiable information (“PII”) when you visit our website or use our services. It also governs information shared with us by authorized business partners. It does not apply to the data practices of third parties we do not own, control, or employ.
Information We Collect
We may automatically collect certain technical information when you visit our site, including IP addresses, browser type, referring URLs, and cookie data. We collect personal information only when voluntarily submitted (e.g., contact forms, purchase orders, account registration).
How We Use Your Information
We use collected information to:
- Process and fulfill product orders and service requests
- Communicate regarding your account, orders, or inquiries
- Improve website functionality and user experience
- Comply with applicable legal obligations
Information Sharing and Disclosure
We do not sell, rent, or trade your personally identifiable information. We may share information only in the following limited circumstances:
- With service providers acting on our behalf to fulfill orders or deliver services, bound by confidentiality obligations
- As required by law, regulation, court order, or to protect our legal rights
- In connection with a merger, acquisition, or sale of business assets, with appropriate notice to affected individuals
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You may disable cookies in your browser settings; however, certain site features may not function as intended if cookies are disabled.
Data Retention and Security
We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. We employ industry-standard security measures, including SSL/TLS encryption on data transmissions and password-protected account access, to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have rights to access, correct, or request deletion of your personal information. California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise these rights, contact us at the address listed on our website.
Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be posted on our website with a revised effective date. Continued use of our website following such changes constitutes acceptance of the updated policy. This policy was last reviewed on January 1, 2026.
III. Terms and Conditions of Sale
1. General Terms
These Terms and Conditions of Sale (“Agreement”) constitute the entire agreement between Cryomatic, LLC dba Cryogenic Systems & Parts (“Company”) and the purchasing party (“Customer”). No additional, conflicting, or different terms submitted by Customer (including those contained in any purchase order or other Customer document) shall be binding on Company unless expressly agreed to in writing by an authorized representative of Company.
Quotations are valid for thirty (30) days from the date of issue unless otherwise specified. Orders are subject to acceptance by Company at its corporate headquarters. Accepted orders may not be cancelled without mutual written agreement, which may include Customer’s acceptance of applicable termination charges.
2. Products
“Products” means any goods or services identified in Company’s then-current price list, proposals, quotations, or invoices.
3. Orders
Customer shall submit purchase orders through an authorized representative, specifying: product description and quantity, pricing and total purchase price, shipping and billing addresses, applicable tax exemption certifications, and any special instructions. Company reserves the right to accept or reject any order.
4. Shipping and Delivery
Shipping terms are FOB Cryogenic Systems & Parts’ designated shipping location (Anaheim, CA, unless otherwise specified). Title and risk of loss transfer to Customer upon delivery to the carrier or Customer’s representative at the FOB point. Customer is responsible for all freight, handling, and insurance charges. Company shall not be liable for carrier delays, losses, or damages in transit.
5. Prices and Payment
All prices are quoted in U.S. dollars, exclusive of applicable taxes, duties, and fees. Customer is responsible for all applicable taxes unless a valid exemption certificate is provided. Payment is due upon shipment. Accepted payment methods include company check, cashier’s check, money order, ACH/wire transfer, or credit card acceptable to Company.
6. Warranty
Company warrants its Products to be free from defects in materials and workmanship for a period of one (1) year from the date of shipment, provided Products are used in accordance with Company’s published instructions and are not subject to misuse, unauthorized modification, or abnormal operating conditions.
Customer must promptly notify Company of any claimed defect and provide reasonable opportunity for inspection. If Company is not found at fault following inspection, Customer shall bear the costs of such inspection. Company’s sole obligation under this warranty is to repair or replace, at its discretion and at its facility, any Product or component proven defective.
EXCEPT AS EXPRESSLY STATED ABOVE, COMPANY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ARISING FROM COURSE OF DEALING OR TRADE PRACTICE.
7. Returns (RMA Process)
All returns require a Return Material Authorization (RMA) number issued by Company prior to shipment. To initiate a return:
- Contact Company to request an RMA, providing product type, quantity, serial number(s), and description of the defect or issue
- Return Product within ten (10) business days of RMA issuance, properly packaged with failure description included
- Insure all packages for full replacement value; ship freight prepaid to the designated Company returns location
- Mark RMA number clearly on all outer packaging
Products received without a valid RMA number, or not matching the RMA details, may be refused or returned at Customer’s expense.
8. Limitation of Liability
Except for claims arising from personal injury or death caused by Company’s negligence, Company’s total liability to Customer under this Agreement, whether in contract, tort (including negligence), or otherwise, shall not exceed the total purchase price paid by Customer for the specific Product giving rise to the claim.
IN NO EVENT SHALL COMPANY OR ITS SUPPLIERS BE LIABLE FOR ANY LOSS OF REVENUE, PROFITS, DATA, OR GOODWILL, OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
9. Environmental Compliance
No warranty is made that Products are suitable for, or compliant with, hazardous waste treatment regulations or permitting requirements. Company makes no warranty that Products can be operated in compliance with applicable local, state, or federal environmental regulations without Customer obtaining required permits or making necessary process modifications.
10. Intellectual Property
Company shall have no liability for any claim that a Product supplied hereunder infringes any patent, copyright, trademark, or other intellectual property right, where such claim arises from: (a) modification of the Product by Customer or any third party; (b) combination of the Product with other equipment, software, or processes not supplied by Company; or (c) Customer’s failure to use updated versions of Products made available by Company to avoid known infringement.
COMPANY DISCLAIMS ALL WARRANTIES OF NON-INFRINGEMENT WITH RESPECT TO ITS PRODUCTS.
11. Export Compliance
Customer shall be solely responsible for obtaining all licenses, permits, and approvals required by applicable governmental authorities and for complying with all applicable U.S. and international export control laws and regulations, including those administered by the U.S. Department of Commerce and Department of State.
12. Confidentiality
Customer shall hold in strict confidence all non-public technical, commercial, or business information disclosed by Company that is identified as confidential or that Customer knows or reasonably should know is proprietary in nature. Customer shall not use such information for any purpose other than as authorized under this Agreement, and shall not disclose it to any third party without Company’s prior written consent.
13. Force Majeure
Neither party shall be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, earthquakes, fire, flood, epidemic, pandemic or public health emergency, war, terrorism, civil unrest, government action, labor disputes, transportation disruptions, or supply chain failures. The affected party shall promptly notify the other and shall use commercially reasonable efforts to mitigate the impact and resume performance.
14. Dispute Resolution
The parties agree to attempt to resolve any dispute arising under this Agreement through good-faith negotiation. If negotiation fails within thirty (30) days of written notice, disputes shall be resolved by binding arbitration administered under the rules of the American Arbitration Association in Orange County, California, before a single arbitrator. Judgment on the arbitration award may be entered in any court of competent jurisdiction. Nothing in this section prevents either party from seeking emergency injunctive relief from a court.
15. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Subject to Section 14, Customer consents to the exclusive jurisdiction of the state and federal courts located in Orange County, California for resolution of any dispute not subject to arbitration.
16. General Provisions
- Entire Agreement: This Agreement constitutes the entire understanding between the parties regarding its subject matter and supersedes all prior negotiations, representations, or agreements.
- Amendments: This Agreement may only be amended by a written instrument signed by authorized representatives of both parties.
- Waiver: Failure to enforce any provision shall not constitute a waiver of future enforcement rights.
- Severability: If any provision is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.
- Assignment: Customer may not assign this Agreement or any rights hereunder without Company’s prior written consent. Company may assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets.
- Attorney’s Fees: In the event of a breach, the prevailing party shall be entitled to recover reasonable attorney’s fees and costs from the non-prevailing party.
- Notices: All legal notices must be in writing and sent by certified mail or recognized overnight courier to the principal business address of each party.